1. Introduction
Welcome to Antioch Care DME (“Company”, “we”, “our”, or “us”). By accessing or using our website, services, or purchasing any products from us, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you should not use our website or services.
Antioch Care DME operates from 3240 Lone Tree Way, Ste 104, Antioch, California, United States. We may update or modify these Terms from time to time. Any changes will be posted on this page, and your continued use of the website after such changes means you accept the updated Terms.
2. Use of the Website
- You must be at least 18 years old, or the age of majority in the State of California, to use this website or place orders.
- You agree to use the website only for lawful purposes and in accordance with these Terms and all applicable federal and California state laws and regulations.
- We reserve the right to modify, suspend, or discontinue any part of the website at any time, without notice.
3. Medical Disclaimer and No Emergency Services
The content on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. You should always consult with a licensed healthcare professional regarding your specific medical condition, treatment, or use of any durable medical equipment.
Antioch Care DME does not provide emergency medical services and is not a substitute for emergency care. If you are experiencing a medical emergency, feeling unsafe, or believe your health is in immediate danger, call 911 or go to the nearest emergency room immediately.
4. Products, Services, and Availability
We provide information and access to durable medical equipment and related services. Product descriptions, images, pricing, and availability may change at any time without prior notice.
Certain services we provide are informational, coordination‑based, or patient advocacy–related and do not involve the direct sale, rental, or delivery of medical equipment. Any references to products or equipment on this website should be understood separately from our advocacy and coordination services.
Some products may require a valid prescription or physician authorization where required by law.
- We do not guarantee that all items shown on the website are in stock or available in all locations.
- We reserve the right to limit quantities, refuse service, or cancel orders at our sole discretion, including for suspected fraud or misuse.
5. Orders, Payments, and Billing
By placing an order, you represent that all information you provide is accurate, complete, and current.
- Prices are displayed in U.S. dollars and are subject to change without notice.
- We may correct any errors in pricing or product information, even after an order has been submitted but before it has been shipped or delivered.
- You authorize us and our payment processors to charge the full amount of your order, including applicable California sales tax, fees, and shipping, to your chosen payment method.
6. Shipping, Delivery, and Risk of Loss
Shipping methods, fees, and estimated delivery times will be communicated during the ordering process or by our team. Any delivery timeframes are estimates only and not guaranteed.
Risk of loss and title for items pass to you upon our delivery of the products to the carrier, except where otherwise required by applicable California or federal law.
7. Returns and Refunds
Our Return Policy explains when and how you may return products and request a refund or replacement. Please review the Return Policy carefully before purchasing.
We reserve the right to refuse returns that do not meet the conditions outlined in our Return Policy or that are restricted by health, safety, or regulatory requirements. Our detailed Return Policy is available on a separate page on our website and is incorporated into these Terms by reference.
8. User Accounts and Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized use of your account or any breach of security.
We reserve the right to suspend or terminate your account at our discretion if we suspect misuse, fraud, or violation of these Terms.
9. Electronic Communications
By contacting us, creating an account, submitting a form, booking an appointment, or placing an order through our website, you consent to receive communications from us electronically, including by email, phone, or text message, regarding your inquiry, services, or orders. You agree that all notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
10. Intellectual Property
All content on this website, including text, graphics, logos, icons, images, and software, is the property of Antioch Care DME or its licensors and is protected under U.S. and California intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
11. Third‑Party Links
Our website may contain links to third‑party websites or services that are not owned or controlled by Antioch Care DME. We are not responsible for the content, privacy practices, or policies of any third‑party websites. Accessing any third‑party website is at your own risk.
12. Accessibility
We are committed to making our website and services accessible to individuals with disabilities. If you experience any difficulty accessing any part of our website or information we provide, please contact us and we will work with you to provide the information, alternative format, or assistance you need.
13. Disclaimer of Warranties
The website, its content, and all products and services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable California and federal law.
We do not warrant that the website will be uninterrupted, error‑free, secure, or free of viruses or other harmful components.
14. Limitation of Liability
To the maximum extent permitted by California and federal law, Antioch Care DME and its owners, employees, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, products, or services.
If we are found liable for any claim, our total liability will not exceed the amount you paid for the product or service giving rise to the claim.
15. Indemnification
You agree to indemnify, defend, and hold harmless Antioch Care DME and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the website, your violation of these Terms, or your infringement of any third‑party rights.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of California and applicable federal law, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us using the information provided on our Contact page. You may reach us by phone, email, or through our website contact form.