1. Introduction
Antioch Care DME (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in compliance with applicable U.S. federal and California state privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our products and services from our location at 3240 Lone Tree Way, Ste 104, Antioch, California.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the website.
2. Information We Collect
We may collect the following types of information:
- Personal information you provide directly
- Name, email address, phone number, mailing address
- Order, billing, and shipping details
- Information submitted through contact forms, appointment requests, or support inquiries
- Technical and usage information
- Health‑related or medical information
If and when we act as a covered entity or business associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we handle protected health information (“PHI”) in accordance with HIPAA and applicable California health privacy laws.
Antioch Care DME does not provide medical diagnosis or treatment and acts primarily as a support, coordination, and durable medical equipment–related service provider, except where otherwise required by law.
3. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and improve our website, products, and services
- Process and fulfill orders, payments, shipping, and returns
- Schedule, manage, and coordinate appointments or service requests
- Communicate with you regarding your orders, services, and support inquiries
- Send important administrative messages, such as updates to our policies or service notices
- Improve website functionality, security, and user experience
- Comply with legal, regulatory, and healthcare‑related obligations
PHI and health‑related information, where applicable, may be used and disclosed as permitted or required by HIPAA and relevant California health privacy laws (for example, for treatment, payment, or healthcare operations, or as otherwise authorized or required by law).
We do not sell your personal information.
4. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Enhance and personalize your browsing experience
You can adjust your browser settings to refuse some or all cookies or to alert you when cookies are being sent. Some features of the website may not function properly if cookies are disabled. By continuing to use our website, you consent to our use of cookies and similar technologies, unless you disable them in your browser settings.
5. How We Share Your Information
We may share your information in the following limited circumstances:
- With trusted service providers and vendors who assist us with website hosting, payment processing, order fulfillment, shipping, IT support, and customer service, under appropriate confidentiality and security obligations
- With healthcare providers, payers, or other entities involved in coordinating your care or providing equipment, as permitted by HIPAA and applicable law
- When required by law, regulation, subpoena, court order, or government request
- To protect our rights, property, or safety, or that of our users, patients, or the public
- In connection with a business transaction, such as a merger, acquisition, or asset sale, subject to appropriate safeguards
Any sharing of PHI will be done in compliance with HIPAA and California health privacy requirements.
6. Data Security
We use reasonable physical, administrative, and technical safeguards designed to protect personal information and PHI from unauthorized access, use, or disclosure.
Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information and PHI for as long as reasonably necessary to:
- Provide requested services, fulfill orders, and manage our relationship with you
- Meet legal, regulatory, and documentation requirements (including healthcare record retention requirements)
- Resolve disputes and enforce our agreements
8. Your Rights (Including California Privacy Rights)
Depending on applicable law, including the California Consumer Privacy Act (CCPA) as amended, you may have certain rights regarding your personal information, such as:
- The right to know what personal information we collect, use, and disclose
- The right to request access to and a copy of certain information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of certain information, subject to legal and medical record‑keeping requirements
- The right to opt out of certain types of data sharing where applicable under law
- The right not to be discriminated against for exercising your privacy rights
For health‑related information and PHI, you may also have additional rights under HIPAA, such as the right to request restrictions on certain uses or disclosures, and the right to request an accounting of disclosures, subject to specific conditions.
To exercise any of these rights, please contact us using the information on our Contact page. We may need to verify your identity before responding to your request. We will respond to verified requests within the timeframes required by applicable law and will inform you if we need additional information to complete your request.
9. Children’s Privacy
Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children without appropriate consent as required by law. If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.
10. Users Outside California and the United States
If you access our website from outside California or the United States, your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, provide additional notice.
12. Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our handling of your information, please contact us using the details on our Contact page.