What does Antioch Care DME do?
Antioch Care DME connects individuals and families with professional patient
advocates who help them navigate the healthcare system. We assist with
appointments, medical bills, insurance and Medicare questions, and diagnosis
explanation so patients can make informed decisions.
Who can benefit from a patient advocate?
Anyone who feels overwhelmed, confused, or stressed by medical information, hospital
visits, or insurance paperwork can benefit from a patient advocate. We work with
seniors, adults with chronic conditions, caregivers, and families who need clear
guidance and support.
Do you provide medical treatment or replace my doctor?
No. We do not replace your doctor, specialist, or hospital. Our role is to support you
outside the exam room by helping you understand your options, prepare questions,
organize information, and coordinate your care.
Can you help me schedule and manage medical appointments?
Yes. We help you schedule appointments, organize your calendar, and prepare for visits
with your doctors or specialists. We can also help you keep track of follow-up
appointments, lab work, and other recommended tests.
How do you help with medical bills?
We review your medical bills and insurance statements to help you understand what you
are being charged for. In many cases, we can identify possible errors, duplicate charges,
or opportunities to reduce your out-of-pocket costs.
Can you help with Medicare and insurance questions?
Yes. We assist with Medicare, Medicare Advantage, Medicaid, and private insurance
questions. Our team helps you understand your benefits, denials, prior authorizations,
and coverage options in simple, clear language.
Do you offer remote support or only in person?
We offer remote phone and video assistance so you can receive support from the
comfort of your home. You can book an appointment online and choose a time that
works best for you.
How do I book an appointment with a patient advocate?
You can book an appointment by using the appointment form on our website or by
calling us at +1 (925) 350‑0184. Simply provide your contact details, preferred date and
time, and a brief description of how we can help.
What types of medical equipment do you offer?
We provide durable medical equipment and home healthcare products designed to
support mobility, comfort, and daily living. This includes wheelchairs, walkers, adult
diapers, and other essential elder care and home healthcare supplies.
Do you accept insurance for medical equipment?
Coverage for medical equipment depends on your specific insurance plan and the type
of product. Our team can help you review your benefits and guide you on how to discuss
DME coverage with your insurance provider.
Can you help me understand a new diagnosis?
Yes. We help explain medical terms, test results, and new diagnoses in
easy-to-understand language. Our goal is to make sure you know what your condition
means, what questions to ask your doctor, and what next steps to expect.
How do you support caregivers and family members?
We provide caregivers with guidance, resources, and practical tips for managing a loved
one’s care. This includes help with organizing information, communicating with
healthcare teams, and planning for follow-up and long-term support.
Are my medical details kept confidential?
Yes. We treat your information with strict confidentiality and follow privacy best
practices. We only use your information to support your care and communicate with you
and your healthcare providers as agreed.
What are your hours of operation?
Our appointment hours are Monday to Friday from 9:00 AM to 6:00 PM and
Saturday–Sunday from 10:00 AM to 2:00 PM. You can submit an online request 24/7,
and we will contact you during business hours to confirm your appointment.