We want you to feel confident when purchasing medical equipment and supplies from Antioch Care DME.
- Returns are accepted for unused, unopened products within 14 days of delivery, with proof of purchase.
- For hygiene and safety reasons, certain items (such as opened personal care products, used medical devices, or custom/special orders) may not be eligible for return.
- If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can arrange a replacement or refund.
- All eligible returns must be authorized by our support team before being shipped back. Return instructions will be provided by email or phone.
If you are not sure whether your item qualifies for a return, please contact our support team with your order number and details.
Basic Equipment Use & Safety
If you experience discomfort, pain, or an emergency while using any medical device, stop using it and contact a healthcare professional immediately.
Always read and follow the manufacturer’s instructions that come with your equipment.
If you are unsure how to properly use an item, contact us before use so we can help guide you.